Refund policy

Refunds and returns

Sticky Legend is run by one person, so "we" below mostly means me.

Changed your mind?

Stickers are small and travel by letter, so we don't offer refunds or exchanges if you change your mind or order the wrong design.

Something wrong with your order?

If a sticker arrives damaged or faulty, or it isn't the one you ordered, email us at hello@stickylegend.com.au with your order number and a photo. We'll send a replacement or give you a refund. You don't need to post anything back.

If one sticker in a pack is the problem, we replace or refund that sticker.

Order didn't arrive?

Orders go by regular letter post without tracking. If yours hasn't turned up 15 business days after we post it, email us and we'll post it again once, at no cost. Please check the address on your order confirmation first.

How refunds are paid

Refunds go back to the card or payment method you used. Your bank may take a few business days to show it.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.